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5 Ways Call Recordings Can Help Your Business
Feb 1, 2021
Harris Malik

Recording the calls that come into your business may seem like an odd idea at first, but there are several good reasons for doing so. We've gathered 5 very concrete ways call recordings can help your business thrive and grow.

5 Features To Look For In A VoIP Service For Your Business
Feb 1, 2021
Harris Malik

Having a full-service phone system for your business will help increase sales, profits, and productivity. But landlines are no longer the only option for a business phone system. With the advent of voice over Internet Protocol, or VoIP, you can get all the benefits of a traditional phone system, but with better flexibility and at a much lower cost.

7 Digitalisation Steps Malaysian Businesses are Taking
Feb 1, 2021
Harris Malik

With the digital movement on the rise, many businesses have started realising the need to keep up with workplace digitalisation be it in their operations, staff management, data handling or even customer service. Read on for 7 digitalisation steps Malaysian businesses are carrying out.

5 Ways to Make Sure Your Customers are Happy
Feb 1, 2021
Harris Malik

Keeping your customers happy and in check are top of the priority in running a business. Here are 5 easy ways to ensure customers satisfaction and keeping you on top of your customer service game.

What Is Virtual Extension & How To Make It Work For You
Feb 1, 2021
Harris Malik

Let us provide you a walkthrough on virtual extensions and how they can help business owners emulate a professional organisation in operating and directing customers efficiently.

What Is An IVR & How To Make It Work For You
Feb 1, 2021
Harris Malik

Omni Hotline has a multitude of features that enables businesses to simplify and amplify phone calls. Among the many features, the Interactive Virtual Receptionist (IVR) is one of the most used by businesses to redirect customers to the right department.

Why an Official Business Number is Better Than Your Personal Number
Feb 1, 2021
Harris Malik

It may start off convenient to use personal numbers for running businesses, but what are the real implications in the long run? We list out why having a business number solves a lot of problems from early on.