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6 Reasons Why You Need WhatsApp for Business
Jul 6, 2020
Nahulan Sreethararaj

WhatsApp is ostensibly a messaging app for friends, but has great potential as a marketing and customer service tool. Here are six reasons why you need WhatsApp Business.

Top 5 Tips for Forging Emotional Connections with Your Callers
Jul 6, 2020
Alicia Leong

Here are the top five tips to bridge a genuine and emotional connection with your callers, helping them feel most welcome and appreciated, no matter what they’re calling about.

What Customers Want To Hear From You
Jul 6, 2020
Michelle Chin

The key to great customer service is great communication. This also includes receiving and relaying the right messages that that customers expect to hear from you. Here are some magic words that you can use in your next conversation with a customer.

5 Great Reasons To Use Call Recording
Jul 7, 2020
Scott Carr

Phone conversations shouldn’t just disappear into the nether sphere once the call is disconnected. Here's why recording your phone calls can be handy for you and your business' efficiency.

How VoIP Can Help Your Small Business
Jul 7, 2020
Nahulan Sreethararaj

Just because your business is small doesn’t mean your phone system has to be. Here are 8 things to love about VoIP and its many benefits for your small business.

The Art of Persuasion on The Phone
Jul 7, 2020
Alicia Leong

Selling a product or service is hard. But what is even more difficult is making that sale over the phone. So, what is the trick to making a sale successfully? How do you engage your prospective customers with the right level of persuasion before losing their interest?

Why You Need A Virtual Receptionist for Your Business
Jul 7, 2020
Scott Carr

Read on to discover how a virtual receptionist can lower your operating costs, boost your productivity, and enhance your company’s reputation.