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The Top Customer Service Trends For 2021
May 28, 2021
Michelle Chin

Find out the latest trends shaping good customer service that businesses should take into account. These trends include anticipating future customer needs, establishing an online or mobile presence for increased accessibility, and personalising marketing materials to personal experiences.

Importance of Business Phone Calls During COVID-19
Feb 2, 2021
Harris Malik

According to Google, 70% of mobile searchers say they regularly call a business from a mobile search ad. This shows the relevance of business phone calls for any businesses with an online presence. Here are reasons why business phone calls are crucial during COVID-19. 

Why Using Voicemail For Sales Isn't Dead, Even In 2021
Feb 1, 2021
Harris Malik

With the increasing use of the Internet on a global scale, voicemail has become obsolete as users opt for e-mail, instant messaging, voice messages, and other types of internet-based communications. But the truth is, voicemail still offers reliable business communication solutions. Read more to find what essential benefits this old technology can bring to your business in 2021!

8 Ways to Reward Your Remote Employees
Feb 1, 2021
Harris Malik

Remote working might continue since 82% of businesses claimed that it has been successful during the lockdown and it opened more doors to recruit team members even outside the country. As these changes take place, leaders should also consider possible incentives that can be offered to remote employees and top ways to ensure long-term productivity. 

Why Choose A Virtual Landline Over Physical Office Telephone?
Feb 1, 2021
Harris Malik

Both the virtual landline and physical desk phones contain differences and similarities that make either desirable. Read on the several benefits virtual landline phones have over physical desk phones.

How To Keep Your TM Businessline Number But Use Omni Hotline Features
Feb 1, 2021
Harris Malik

A Phone system is crucial for your business as it is one of the many ways customers communicate with you. Find out how the Omni Hotline call forwarding feature allows you to route incoming calls from your TM Businessline back to other lines or employees, connecting customers correctly.

5 Ways Call Recordings Can Help Your Business
Feb 1, 2021
Harris Malik

Recording the calls that come into your business may seem like an odd idea at first, but there are several good reasons for doing so. We've gathered 5 very concrete ways call recordings can help your business thrive and grow.