WhatsApp is ostensibly a messaging app for friends, but has great potential as a marketing and customer service tool. Here are six reasons why you need WhatsApp Business.

Here are the top five tips to bridge a genuine and emotional connection with your callers, helping them feel most welcome and appreciated, no matter what they’re calling about.

The key to great customer service is great communication. This also includes receiving and relaying the right messages that that customers expect to hear from you. Here are some magic words that you can use in your next conversation with a customer.

Phone conversations shouldn’t just disappear into the nether sphere once the call is disconnected. Here's why recording your phone calls can be handy for you and your business' efficiency.

Just because your business is small doesn’t mean your phone system has to be. Here are 8 things to love about VoIP and its many benefits for your small business.

Selling a product or service is hard. But what is even more difficult is making that sale over the phone. So, what is the trick to making a sale successfully? How do you engage your prospective customers with the right level of persuasion before losing their interest?

Read on to discover how a virtual receptionist can lower your operating costs, boost your productivity, and enhance your company’s reputation.