Communication channels are a key aspect of increasing your business network. And of course, sometimes you simply need to jump on a phone call to sort issues out. However, it's important to understand the negative consequences of using your personal mobile number for business reasons, including telemarketing scams, a disrupted work-life balance, and even security concerns.

Do I need a landline phone for my business?

Virtual phone systems such as Omni Hotline have eliminated the need to use landline phones for business purposes — all your landline needs can be fulfilled by the virtual phone system itself without the requirement for any hardware (beyond your own smartphone).

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Many businesses — particularly those in the SME sector — rely on phone calls as a primary method of making sales. This is particularly relevant during the pandemic, with many workers now working from home, or remotely. As such, here are a couple of tips to improve your sales phone calls in 2021: 

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Even with the digitalisation of... everything in the business world in 2021, phone calls are still a hugely important part of any business. Even for smaller businesses — or single-person operations — 24/7 phone assistance can be beneficial for customers and the company alike. Additionally, a business phone number lends business credibility, and can be an extremely effective way to handle customers. Plus, phone calls build relationships, and ultimately, brand loyalty.

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With digital phone systems like Omni Hotline, you don't have to device between business phone lines any longer. Voice over Internet Protocol (VoIP) options are great, low-cost choices — you get a local business pre-fix, while streaming your calls over the internet.

What is Virtual PABX?

Virtual PABX is basically a business phone system that is cloud-based — it is meant to be a replacement for the conventional landline PABX system. In fact, conventional landline PABX phone systems are arguably disappearing, and cloud-based phone systems are clearly the future.

Whether you're a large-scale corporation, or a smaller business, VoIP systems will bring plenty of benefits to the table, including automation and integrated virtual assistants. And of course, Omni Hotline offers the best of these features.

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Communication channels for businesses have expanded over the last number of years, ranging from emails, to social media, and even automated chatbots. But phone calls are undoubtedly still required — and essential. The potential for human interaction with a phone is simply irreplaceable, and phone calls also reduce miscommunications and add a personal touch to things.

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Do you still have a traditional receptionist? If you do, you should be familiar with what a virtual receptionist can do — and more. It's important for businesses to have a virtual receptionist on hand in 2021, so that all customer calls and queries are addressed. Plus, the technologies behind virtual receptionists also mean that features such as voicemail-to-email transcriptions and other integrated automation tools are available.

And of course, these are all available on Omni Hotline. Find out why you need a virtual receptionist, and why you need Omni Hotline for your business in 2021.

What is VoIP?

Voice over Internet Protocol is the method and technology that is used to transmit voice calls over an Internet connection instead of a telephone line. VoIP facilitates voice calls on mobile phones, computers, and other mobile devices. So — should you switch to a VoIP system like Omni Hotline? The quick answer: yes. From safety & security concerns, to improved customer service, and even lower costs, the benefits of a VoIP phone system far outweighs those of conventional PBX phone systems.

To find out more: 

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COVID-19 may have significantly altered the way of work for many Malaysians, but business phone calls are very crucial in ensuring that companies and customers stay connected. During these times of uncertainty, business phone calls offer a modicum of human interaction to customers, while ensuring that customer support is timely and important queries are addressed.

How to effectively use voicemail for your business

A voicemail is a digital voice recording left by callers when there is nobody present to pick up the phone on the other end. When businesses enable voicemail, customers can leave their queries and concerns via voicemail so that employees can revert back to them with relevant responses when they are available. Despite the increased use of internet-based communication channels such as WhatsApp and video conferencing apps, good ol' voicemail still has a part to play in business communications. The technology isn't new — but its integration in modern systems like Omni Hotline means that you can get the best of both worlds.

Benefits include convenience (of course), efficiency, and the classic purpose of voicemails: to avoid any missed communication attempts.

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It might sound like a strange idea to record all calls coming into your business — but there are actually a number of upsides to the practice. For one, it may simply be an industry standard, although recorded phone calls can also serve as a safety net in the potential case of any legal disputes. That aside, recorded calls can also help your team identify problem areas in the business, while providing valuable feedback to your employees.

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