Guides

What Is Virtual Extension & How To Make It Work For You
August 27, 2020

Let us provide you a walkthrough on virtual extensions and how they can help business owners emulate a professional organisation in operating and directing customers efficiently.

What Is An IVR & How To Make It Work For You
August 27, 2020

Omni Hotline has a multitude of features that enables businesses to simplify and amplify phone calls. Among the many features, the Interactive Virtual Receptionist (IVR) is one of the most used by businesses to redirect customers to the right department.

Small Business Guide to Better Business Phone Calls
July 27, 2020

Phone calls are an essential form of communications even in today's digital times. However, making use of business phone calls to meet your customers' needs require good etiquette and management. Fret not as our guide explains how small businesses can make better business phone calls.

Guide To Managing a Remote Sales Team
July 13, 2020

Sales teams that are used to working in conjunction with one another are now having to discover new ways to connect, as well as to stay motivated. Learn how to manage a remote sales team in this ever changing environment.

7 Tips and Tricks for Taking Your Customer Service to the Next Level
July 13, 2020

The customer experience, that’s what it’s all about, right? How do you effectively connect with and communicate with your customers while trying to make a sale? We have tips.

6 Ways to Improve Your Listening Skills
July 13, 2020

One technique that is sure to improve any call-whether it’s to your mother or an important sales call, is to improve your listening skills. Find out more about how you can listen better by reading this article.

Top 5 Tips for Forging Emotional Connections with Your Callers
July 13, 2020

Here are the top five tips to bridge a genuine and emotional connection with your callers, helping them feel most welcome and appreciated, no matter what they’re calling about.

What Customers Want To Hear From You
July 13, 2020

The key to great customer service is great communication. This also includes receiving and relaying the right messages that that customers expect to hear from you. Here are some magic words that you can use in your next conversation with a customer.

The Art of Persuasion on The Phone
July 13, 2020

Selling a product or service is hard. But what is even more difficult is making that sale over the phone. So, what is the trick to making a sale successfully? How do you engage your prospective customers with the right level of persuasion before losing their interest?

Must-Know Phone Etiquette for Business Calls
July 13, 2020

With a lot of unseen gestures on the phone, phone etiquette for business calls is of utmost importance. Here’s our list of Do’s and Don’t’s to help provide optimal customer service and win over new customers.

8 Skills You Need To Handle Difficult Customer Phone Calls
July 13, 2020

It may be a breeze to deal with the ideal customer but what about the tough ones? Here are the eight skills you’ll need to handle difficult customer phone call situations with grace and win the customer over.

10 Steps to Handle a Tough Customer on the Phone
July 13, 2020

The saying ‘the customer is always right’ sometimes means that tough customers wouldn’t be easy to deal with. Our article covers steps on handling a tough customer on the phone effectively.

Omni vs TM Businessline: Which is better?
July 13, 2020

A good landline system is crucial for companies to maintain relations with stakeholders. Are you looking for an alternative to the traditional fixed-line solutions? Look no further as we compare Omni and TM Businessline side-by-side.

5 Tips to Improve Your Sales Phone Calls
July 13, 2020

In this article, learn about implementing tips for you to impress prospects and cultivate leads through sales phone calls.