Guides

The customer experience, that’s what it’s all about, right? How do you effectively connect with and communicate with your customers while trying to make a sale? We have tips.

One technique that is sure to improve any call-whether it’s to your mother or an important sales call, is to improve your listening skills.

Here are the top five tips for helping your callers feel welcome and appreciated, no matter what they’re calling about.

The key to great customer service is great communication. Here are some magic words that can help.

Selling a product or service is hard. But what is even more difficult is making that sale over the phone. So, what is the trick to making a sale successfully? How do you engage your prospective customers before losing their interest?

Here’s our list of Do’s and Don’t’s to help provide optimal customer service and land new customers.

Here are the eight skills you’ll need to handle the situation with grace and win the customer over.

The saying ‘the customer is always right’ sometimes means that customers wouldn’t be easy to deal with. Even successful businesses would have to inevitably deal with sticky customer situations over the phone.

A good landline system is crucial for companies to maintain relations with stakeholders. Are you looking for an alternative to the traditional fixed-line solutions? Look no further!

Here are some tips for you to impress your prospect via a phone call.