Guides

7 Tips and Tricks for Taking Your Customer Service to the Next Level
January 3, 2020

The customer experience, that’s what it’s all about, right? How do you effectively connect with and communicate with your customers while trying to make a sale? We have tips.

6 Ways to Improve Your Listening Skills
January 3, 2020

One technique that is sure to improve any call-whether it’s to your mother or an important sales call, is to improve your listening skills.

Top 5 Tips for Forging Emotional Connections with Your Callers
January 2, 2020

Here are the top five tips for helping your callers feel welcome and appreciated, no matter what they’re calling about.

What Customers Want To Hear From You
January 2, 2020

The key to great customer service is great communication. Here are some magic words that can help.

The Art of Persuasion on The Phone
December 24, 2019

Selling a product or service is hard. But what is even more difficult is making that sale over the phone. So, what is the trick to making a sale successfully? How do you engage your prospective customers before losing their interest?

Must-Know Phone Etiquette for Business Calls
October 4, 2019

Here’s our list of Do’s and Don’t’s to help provide optimal customer service and land new customers.

8 Skills You Need To Handle Difficult Customer Phone Calls
October 4, 2019

Here are the eight skills you’ll need to handle the situation with grace and win the customer over.

10 Steps to Handle a Tough Customer on the Phone
October 4, 2019

The saying ‘the customer is always right’ sometimes means that customers wouldn’t be easy to deal with. Even successful businesses would have to inevitably deal with sticky customer situations over the phone.

Omni vs TM Businessline: Which is better?
October 4, 2019

A good landline system is crucial for companies to maintain relations with stakeholders. Are you looking for an alternative to the traditional fixed-line solutions? Look no further!

5 Tips to Improve Your Sales Phone Calls
October 4, 2019

Here are some tips for you to impress your prospect via a phone call.