Guides

To succeed in 2021, businesses need to focus on getting loyal customers — in addition to new customers, of course. Here's how to overcome some crucial challenges for your customer service team to succeed in 2021.

One of the most crucial aspects of Malaysian businesses is customer service, with the majority of consumers willing to spend more money with a company that has excellent customer service. Here are some of the most effective hacks to ensure that your staff can address customer concerns in a timely and efficient manner.

One of the best ways to ensure that your customers feel appreciated is to use an automated system — along with effective customer caller greetings.

We all know excellent customer service is key to sustaining a strong business, but how do you train employees to do it well? In this blog post, we'll share five effective tips on leveling up your customer service team.

You've set up your Omni Hotline, and you're ready to receive customer calls! But... how do you attract more clients and get them to come to you? It's easy with just four simple tips. Read more about how you can increase customer calls to your Omni Hotline.

In today's modern age, even a small business can appear as a "large business" to prospects and customers. Furthermore, it can be done with minimal cost and effort on your part. There is a multitude of tools out there for your business to utilise to your advantage. With these tips, your small business will leave a huge impact!

The Covid-19 pandemic radically shifted the paradigm of work for most of us in Malaysia and all over the globe, find out how businesses are innovating to enable employees to work efficiently while working remotely.

Your personal number should not be mixed up with your business phone number. With digital tools such as Omni Hotline you can opt for a virtual phone number that has a local landline number.

Find out the latest trends shaping good customer service that businesses should take into account. These trends include anticipating future customer needs, establishing an online or mobile presence for increased accessibility, and personalising marketing materials to personal experiences.

According to Google, 70% of mobile searchers say they regularly call a business from a mobile search ad. This shows the relevance of business phone calls for any businesses with an online presence. Here are reasons why business phone calls are crucial during COVID-19. 

Remote working might continue since 82% of businesses claimed that it has been successful during the lockdown and it opened more doors to recruit team members even outside the country. As these changes take place, leaders should also consider possible incentives that can be offered to remote employees and top ways to ensure long-term productivity. 

A Phone system is crucial for your business as it is one of the many ways customers communicate with you. Find out how the Omni Hotline call forwarding feature allows you to route incoming calls from your TM Businessline back to other lines or employees, connecting customers correctly.

Let us provide you a walkthrough on virtual extensions and how they can help business owners emulate a professional organisation in operating and directing customers efficiently.

Omni Hotline has a multitude of features that enables businesses to simplify and amplify phone calls. Among the many features, the Interactive Virtual Receptionist (IVR) is one of the most used by businesses to redirect customers to the right department.

Phone calls are an essential form of communications even in today's digital times. However, making use of business phone calls to meet your customers' needs require good etiquette and management. Fret not as our guide explains how small businesses can make better business phone calls.

Sales teams that are used to working in conjunction with one another are now having to discover new ways to connect, as well as to stay motivated. Learn how to manage a remote sales team in this ever changing environment.

The customer experience, that’s what it’s all about, right? How do you effectively connect with and communicate with your customers while trying to make a sale? We have tips.

One technique that is sure to improve any call-whether it’s to your mother or an important sales call, is to improve your listening skills. Find out more about how you can listen better by reading this article.

Here are the top five tips to bridge a genuine and emotional connection with your callers, helping them feel most welcome and appreciated, no matter what they’re calling about.

The key to great customer service is great communication. This also includes receiving and relaying the right messages that that customers expect to hear from you. Here are some magic words that you can use in your next conversation with a customer.

Selling a product or service is hard. But what is even more difficult is making that sale over the phone. So, what is the trick to making a sale successfully? How do you engage your prospective customers with the right level of persuasion before losing their interest?

With a lot of unseen gestures on the phone, phone etiquette for business calls is of utmost importance. Here’s our list of Do’s and Don’t’s to help provide optimal customer service and win over new customers.

It may be a breeze to deal with the ideal customer but what about the tough ones? Here are the eight skills you’ll need to handle difficult customer phone call situations with grace and win the customer over.

The saying ‘the customer is always right’ sometimes means that tough customers wouldn’t be easy to deal with. Our article covers steps on handling a tough customer on the phone effectively.

A good landline system is crucial for companies to maintain relations with stakeholders. Are you looking for an alternative to the traditional fixed-line solutions? Look no further as we compare Omni and TM Businessline side-by-side.

In this article, learn about implementing tips for you to impress prospects and cultivate leads through sales phone calls.