Guides

Small Business Guide to Better Business Phone Calls
July 6, 2020

Phone calls are an essential form of communications even in today's digital times. However, making use of business phone calls to meet your customers' needs require good etiquette and management. Fret not as our guide explains how small businesses can make better business phone calls.

Guide To Managing a Remote Sales Team
July 6, 2020

Sales teams that are used to working in conjunction with one another are now having to discover new ways to connect, as well as to stay motivated. Learn how to manage a remote sales team in this ever changing environment.

7 Tips and Tricks for Taking Your Customer Service to the Next Level
July 6, 2020

The customer experience, that’s what it’s all about, right? How do you effectively connect with and communicate with your customers while trying to make a sale? We have tips.

6 Ways to Improve Your Listening Skills
July 6, 2020

One technique that is sure to improve any call-whether it’s to your mother or an important sales call, is to improve your listening skills. Find out more about how you can listen better by reading this article.

Top 5 Tips for Forging Emotional Connections with Your Callers
July 6, 2020

Here are the top five tips to bridge a genuine and emotional connection with your callers, helping them feel most welcome and appreciated, no matter what they’re calling about.

What Customers Want To Hear From You
July 6, 2020

The key to great customer service is great communication. This also includes receiving and relaying the right messages that that customers expect to hear from you. Here are some magic words that you can use in your next conversation with a customer.

The Art of Persuasion on The Phone
July 7, 2020

Selling a product or service is hard. But what is even more difficult is making that sale over the phone. So, what is the trick to making a sale successfully? How do you engage your prospective customers with the right level of persuasion before losing their interest?

Must-Know Phone Etiquette for Business Calls
July 7, 2020

With a lot of unseen gestures on the phone, phone etiquette for business calls is of utmost importance. Here’s our list of Do’s and Don’t’s to help provide optimal customer service and win over new customers.

8 Skills You Need To Handle Difficult Customer Phone Calls
October 4, 2019

Here are the eight skills you’ll need to handle the situation with grace and win the customer over.

10 Steps to Handle a Tough Customer on the Phone
October 4, 2019

The saying ‘the customer is always right’ sometimes means that customers wouldn’t be easy to deal with. Even successful businesses would have to inevitably deal with sticky customer situations over the phone.

Omni vs TM Businessline: Which is better?
October 4, 2019

A good landline system is crucial for companies to maintain relations with stakeholders. Are you looking for an alternative to the traditional fixed-line solutions? Look no further!

5 Tips to Improve Your Sales Phone Calls
October 4, 2019

Here are some tips for you to impress your prospect via a phone call.