Guides

How to Create Effective Customer Caller Greetings
July 16, 2021

One of the best ways to ensure that your customers feel appreciated is to use an automated system — along with effective customer caller greetings.

5 Effective Ways to Train Employees to Provide Excellent Customer Service
May 28, 2021

We all know excellent customer service is key to sustaining a strong business, but how do you train employees to do it well? In this blog post, we'll share five effective tips on leveling up your customer service team.

4 Easy Ways to Increase Customer Calls to Your Omni Hotline
May 6, 2021

You've set up your Omni Hotline, and you're ready to receive customer calls! But... how do you attract more clients and get them to come to you? It's easy with just four simple tips. Read more about how you can increase customer calls to your Omni Hotline.

6 Ways Your Small Business Can Look Big
April 12, 2021

In today's modern age, even a small business can appear as a "large business" to prospects and customers. Furthermore, it can be done with minimal cost and effort on your part. There is a multitude of tools out there for your business to utilise to your advantage. With these tips, your small business will leave a huge impact!

How does Omni Hotline Complement Remote Working?
May 28, 2021

The Covid-19 pandemic radically shifted the paradigm of work for most of us in Malaysia and all over the globe, find out how businesses are innovating to enable employees to work efficiently while working remotely.

Why Local Landline Numbers are still Important in 2021
May 28, 2021

Your personal number should not be mixed up with your business phone number. With digital tools such as Omni Hotline you can opt for a virtual phone number that has a local landline number.

The Top Customer Service Trends For 2021
May 28, 2021

Find out the latest trends shaping good customer service that businesses should take into account. These trends include anticipating future customer needs, establishing an online or mobile presence for increased accessibility, and personalising marketing materials to personal experiences.

Importance of Business Phone Calls During COVID-19
February 2, 2021

According to Google, 70% of mobile searchers say they regularly call a business from a mobile search ad. This shows the relevance of business phone calls for any businesses with an online presence. Here are reasons why business phone calls are crucial during COVID-19. 

8 Ways to Reward Your Remote Employees
February 1, 2021

Remote working might continue since 82% of businesses claimed that it has been successful during the lockdown and it opened more doors to recruit team members even outside the country. As these changes take place, leaders should also consider possible incentives that can be offered to remote employees and top ways to ensure long-term productivity. 

How To Keep Your TM Businessline Number But Use Omni Hotline Features
February 1, 2021

A Phone system is crucial for your business as it is one of the many ways customers communicate with you. Find out how the Omni Hotline call forwarding feature allows you to route incoming calls from your TM Businessline back to other lines or employees, connecting customers correctly.

What Is Virtual Extension & Why You Need It For Your Business
April 16, 2021

Let us provide you a walkthrough on virtual extensions and how they can help business owners emulate a professional organisation in operating and directing customers efficiently.

Introduction to IVR and How to Set It Up For Your Business
April 16, 2021

Omni Hotline has a multitude of features that enables businesses to simplify and amplify phone calls. Among the many features, the Interactive Virtual Receptionist (IVR) is one of the most used by businesses to redirect customers to the right department.

Small Business Guide to Better Business Phone Calls For 2021
April 19, 2021

Phone calls are an essential form of communications even in today's digital times. However, making use of business phone calls to meet your customers' needs require good etiquette and management. Fret not as our guide explains how small businesses can make better business phone calls.

Guide To Managing a Remote Sales Team In 2021
April 19, 2021

Sales teams that are used to working in conjunction with one another are now having to discover new ways to connect, as well as to stay motivated. Learn how to manage a remote sales team in this ever changing environment.

7 Tips for Taking Your Customer Service to the Next Level
April 19, 2021

The customer experience, that’s what it’s all about, right? How do you effectively connect with and communicate with your customers while trying to make a sale? We have tips.

6 Ways to Improve Your Listening Skills On The Phone
April 19, 2021

One technique that is sure to improve any call-whether it’s to your mother or an important sales call, is to improve your listening skills. Find out more about how you can listen better by reading this article.

Top 5 Tips for Forging Emotional Connections with Your Callers
April 19, 2021

Here are the top five tips to bridge a genuine and emotional connection with your callers, helping them feel most welcome and appreciated, no matter what they’re calling about.

5 Powerful Customer Service Phrases Your Business Needs to Use
April 19, 2021

The key to great customer service is great communication. This also includes receiving and relaying the right messages that that customers expect to hear from you. Here are some magic words that you can use in your next conversation with a customer.

How To Persuade Someone Successfully On The Phone In 2021
April 8, 2021

Selling a product or service is hard. But what is even more difficult is making that sale over the phone. So, what is the trick to making a sale successfully? How do you engage your prospective customers with the right level of persuasion before losing their interest?

Must-Know Phone Etiquette When Facing Customers In 2021
April 23, 2021

With a lot of unseen gestures on the phone, phone etiquette for business calls is of utmost importance. Here’s our list of Do’s and Don’t’s to help provide optimal customer service and win over new customers.

8 Skills To Avoid Problems When Handling Difficult Customer Phone Calls
April 23, 2021

It may be a breeze to deal with the ideal customer but what about the tough ones? Here are the eight skills you’ll need to handle difficult customer phone call situations with grace and win the customer over.

10 Steps to Handle a Tough Customer on the Phone
April 23, 2021

The saying ‘the customer is always right’ sometimes means that tough customers wouldn’t be easy to deal with. Our article covers steps on handling a tough customer on the phone effectively.

Omni vs TM Businessline: Which is better for your business?
April 23, 2021

A good landline system is crucial for companies to maintain relations with stakeholders. Are you looking for an alternative to the traditional fixed-line solutions? Look no further as we compare Omni and TM Businessline side-by-side.

5 Tips to Improve Your Sales Phone Calls In 2021
April 23, 2021

In this article, learn about implementing tips for you to impress prospects and cultivate leads through sales phone calls.