How to Solve These 4 Crucial Customer Service Challenges in 2021
September 8, 2021

To succeed in 2021, businesses need to focus on getting loyal customers — in addition to new customers, of course. Here's how to overcome some crucial challenges for your customer service team to succeed in 2021.

Four Reasons Why You Should Switch To A VoIP System
August 5, 2021

A VoIP system offers unique benefits that a traditional landline does not have, such as providing security for data, reliable communications, good customer service, and affordable costs.

How to Create Effective Customer Caller Greetings
July 16, 2021

One of the best ways to ensure that your customers feel appreciated is to use an automated system — along with effective customer caller greetings.

5 Effective Ways to Train Employees to Provide Excellent Customer Service
August 5, 2021

We all know excellent customer service is key to sustaining a strong business, but how do you train employees to do it well? In this blog post, we'll share five effective tips on leveling up your customer service team.

4 Easy Ways to Increase Customer Calls to Your Omni Hotline
May 6, 2021

You've set up your Omni Hotline, and you're ready to receive customer calls! But... how do you attract more clients and get them to come to you? It's easy with just four simple tips. Read more about how you can increase customer calls to your Omni Hotline.

6 Ways Your Small Business Can Look Big
August 5, 2021

In today's modern age, even a small business can appear as a "large business" to prospects and customers. Furthermore, it can be done with minimal cost and effort on your part. There is a multitude of tools out there for your business to utilise to your advantage. With these tips, your small business will leave a huge impact!

How does Omni Hotline Complement Remote Working?
August 5, 2021

The Covid-19 pandemic radically shifted the paradigm of work for most of us in Malaysia and all over the globe, find out how businesses are innovating to enable employees to work efficiently while working remotely.

Why Local Landline Numbers are still Important in 2021
August 5, 2021

Your personal number should not be mixed up with your business phone number. With digital tools such as Omni Hotline you can opt for a virtual phone number that has a local landline number.

The Top Customer Service Trends For 2021
August 5, 2021

Find out the latest trends shaping good customer service that businesses should take into account. These trends include anticipating future customer needs, establishing an online or mobile presence for increased accessibility, and personalising marketing materials to personal experiences.

Importance of Business Phone Calls During COVID-19
August 5, 2021

According to Google, 70% of mobile searchers say they regularly call a business from a mobile search ad. This shows the relevance of business phone calls for any businesses with an online presence. Here are reasons why business phone calls are crucial during COVID-19. 

Why Using Voicemail For Sales Isn't Dead, Even In 2021
August 5, 2021

With the increasing use of the Internet on a global scale, voicemail has become obsolete as users opt for e-mail, instant messaging, voice messages, and other types of internet-based communications. But the truth is, voicemail still offers reliable business communication solutions. Read more to find what essential benefits this old technology can bring to your business in 2021!

8 Ways to Reward Your Remote Employees
August 5, 2021

Remote working might continue since 82% of businesses claimed that it has been successful during the lockdown and it opened more doors to recruit team members even outside the country. As these changes take place, leaders should also consider possible incentives that can be offered to remote employees and top ways to ensure long-term productivity. 

Why Choose A Virtual Landline Over Physical Office Telephone?
August 5, 2021

Both the virtual landline and physical desk phones contain differences and similarities that make either desirable. Read on the several benefits virtual landline phones have over physical desk phones.

How To Keep Your TM Businessline Number But Use Omni Hotline Features
August 5, 2021

A Phone system is crucial for your business as it is one of the many ways customers communicate with you. Find out how the Omni Hotline call forwarding feature allows you to route incoming calls from your TM Businessline back to other lines or employees, connecting customers correctly.

5 Ways Call Recordings Can Help Your Business
August 5, 2021

Recording the calls that come into your business may seem like an odd idea at first, but there are several good reasons for doing so. We've gathered 5 very concrete ways call recordings can help your business thrive and grow.

5 Features To Look For In A VoIP Service For Your Business
August 5, 2021

Having a full-service phone system for your business will help increase sales, profits, and productivity. But landlines are no longer the only option for a business phone system. With the advent of voice over Internet Protocol, or VoIP, you can get all the benefits of a traditional phone system, but with better flexibility and at a much lower cost.

7 Crucial Digitalisation Steps Malaysian Businesses Must Take
August 5, 2021

With the digital movement on the rise, many businesses have started realising the need to keep up with workplace digitalisation be it in their operations, staff management, data handling or even customer service. Read on for 7 digitalisation steps Malaysian businesses are carrying out.

5 Ways to Maximise Customer Satisfaction
November 9, 2021

Keeping your customers happy and in check are top of the priority in running a business. Here are 5 easy ways to ensure customers satisfaction and keeping you on top of your customer service game.

5 Reasons An Official Business Number Is Better Than Your Personal Number
August 5, 2021

It may start off convenient to use personal numbers for running businesses, but what are the real implications in the long run? We list out why having a business number solves a lot of problems from early on.

Small Business Guide to Better Business Phone Calls For 2021
August 5, 2021

Phone calls are an essential form of communications even in today's digital times. However, making use of business phone calls to meet your customers' needs require good etiquette and management. Fret not as our guide explains how small businesses can make better business phone calls.

5 Steps You Can Take To Deliver Great Customer Service During A Pandemic
August 5, 2021

In times of the Covid-19 pandemic and New Normals, consumers are looking towards trusted and new brands for guidance and convenience. How can businesses adapt and provide the best of customer service ? Read on as we expand useful steps to deliver great customer service while surviving the pandemic.

Guide To Managing a Remote Sales Team In 2021
August 5, 2021

Sales teams that are used to working in conjunction with one another are now having to discover new ways to connect, as well as to stay motivated. Learn how to manage a remote sales team in this ever changing environment.

4 Ways Omni Hotline Can Improve Efficiency of Virtual Teams
August 5, 2021

Teams that have never worked virtually can find it a challenge adapting to the new ‘norm’. Find out how Omni Hotline can empower and support remote teams by just making smarter calls.

Why You Need A Virtual Receptionist For Your Business In 2021
August 5, 2021

Read on to discover how a virtual receptionist can lower your operating costs, boost your productivity, and enhance your company’s reputation.

The Importance Of Telephone Communication For Business In 2021
August 5, 2021

In a sea of new means of digital communication, it’s easy to think that telephones are defunct. WRONG! Let us tell you more about why telephone communication is ever so relevant for your business in the digital age.

Must-Know Phone Etiquette When Facing Customers In 2021
August 5, 2021

With a lot of unseen gestures on the phone, phone etiquette for business calls is of utmost importance. Here’s our list of Do’s and Don’t’s to help provide optimal customer service and win over new customers.

Omni vs TM Businessline: Which is better for your business?
August 5, 2021

A good landline system is crucial for companies to maintain relations with stakeholders. Are you looking for an alternative to the traditional fixed-line solutions? Look no further as we compare Omni and TM Businessline side-by-side.

5 Reasons Why Phone Calls Are Still Important For Businesses Even In 2021
August 5, 2021

Phone calls are still one of the most reachable ways for customers to contact businesses. Read more about why you need to provide the best phone call option for your customers.

7 Pitfalls When Using Your Personal Mobile Number for Your Business
August 5, 2021

Your personal number should not be mixed up with your business phone number for many reasons. Discover the risks and drawbacks of using your personal number instead of a professional business line.