With the digital movement on the rise, many businesses have started realising the need to keep up with workplace digitalisation be it in their operations, staff management, data handling or even customer service. Read on for 7 digitalisation steps Malaysian businesses are carrying out.
Keeping your customers happy and in check are top of the priority in running a business. Here are 5 easy ways to ensure customers satisfaction and keeping you on top of your customer service game.
It may start off convenient to use personal numbers for running businesses, but what are the real implications in the long run? We list out why having a business number solves a lot of problems from early on.
Phone calls are an essential form of communications even in today's digital times. However, making use of business phone calls to meet your customers' needs require good etiquette and management. Fret not as our guide explains how small businesses can make better business phone calls.
In times of the Covid-19 pandemic and New Normals, consumers are looking towards trusted and new brands for guidance and convenience. How can businesses adapt and provide the best of customer service ? Read on as we expand useful steps to deliver great customer service while surviving the pandemic.
Sales teams that are used to working in conjunction with one another are now having to discover new ways to connect, as well as to stay motivated. Learn how to manage a remote sales team in this ever changing environment.
Teams that have never worked virtually can find it a challenge adapting to the new ‘norm’. Find out how Omni Hotline can empower and support remote teams by just making smarter calls.
Read on to discover how a virtual receptionist can lower your operating costs, boost your productivity, and enhance your company’s reputation.
In a sea of new means of digital communication, it’s easy to think that telephones are defunct. WRONG! Let us tell you more about why telephone communication is ever so relevant for your business in the digital age.
With a lot of unseen gestures on the phone, phone etiquette for business calls is of utmost importance. Here’s our list of Do’s and Don’t’s to help provide optimal customer service and win over new customers.
A good landline system is crucial for companies to maintain relations with stakeholders. Are you looking for an alternative to the traditional fixed-line solutions? Look no further as we compare Omni and TM Businessline side-by-side.
Phone calls are still one of the most reachable ways for customers to contact businesses. Read more about why you need to provide the best phone call option for your customers.
Your personal number should not be mixed up with your business phone number for many reasons. Discover the risks and drawbacks of using your personal number instead of a professional business line.