Technology

With the increasing use of the Internet on a global scale, voicemail has become obsolete as users opt for e-mail, instant messaging, voice messages, and other types of internet-based communications. But the truth is, voicemail still offers reliable business communication solutions. Read more to find what essential benefits this old technology can bring to your business in 2021!

Both the virtual landline and physical desk phones contain differences and similarities that make either desirable. Read on the several benefits virtual landline phones have over physical desk phones.

Recording the calls that come into your business may seem like an odd idea at first, but there are several good reasons for doing so. We've gathered 5 very concrete ways call recordings can help your business thrive and grow.

Having a full-service phone system for your business will help increase sales, profits, and productivity. But landlines are no longer the only option for a business phone system. With the advent of voice over Internet Protocol, or VoIP, you can get all the benefits of a traditional phone system, but with better flexibility and at a much lower cost.

With the digital movement on the rise, many businesses have started realising the need to keep up with workplace digitalisation be it in their operations, staff management, data handling or even customer service. Read on for 7 digitalisation steps Malaysian businesses are carrying out.

Let us provide you a walkthrough on virtual extensions and how they can help business owners emulate a professional organisation in operating and directing customers efficiently.

2020 is a fresh beginning and a great time to implement new processes and tools in your business that will eliminate distractions and keep your team focused and efficient. Let’s take a look at the 20 best free productivity apps for your small business.

WhatsApp is ostensibly a messaging app for friends, but has great potential as a marketing and customer service tool. Here are six reasons why you need WhatsApp Business.

Phone conversations shouldn’t just disappear into the nether sphere once the call is disconnected. Here's why recording your phone calls can be handy for you and your business' efficiency.

Just because your business is small doesn’t mean your phone system has to be. Here are 8 things to love about VoIP and its many benefits for your small business.

You no longer need to agonize over which business phone line to choose!