A VoIP system offers unique benefits that a traditional landline does not have, such as providing security for data, reliable communications, good customer service, and affordable costs.

One of the best ways to ensure that your customers feel appreciated is to use an automated system — along with effective customer caller greetings.

We all know excellent customer service is key to sustaining a strong business, but how do you train employees to do it well? In this blog post, we'll share five effective tips on leveling up your customer service team.

You've set up your Omni Hotline, and you're ready to receive customer calls! But... how do you attract more clients and get them to come to you? It's easy with just four simple tips. Read more about how you can increase customer calls to your Omni Hotline.

In today's modern age, even a small business can appear as a "large business" to prospects and customers. Furthermore, it can be done with minimal cost and effort on your part. There is a multitude of tools out there for your business to utilise to your advantage. With these tips, your small business will leave a huge impact!

The Covid-19 pandemic radically shifted the paradigm of work for most of us in Malaysia and all over the globe, find out how businesses are innovating to enable employees to work efficiently while working remotely.

Your personal number should not be mixed up with your business phone number. With digital tools such as Omni Hotline you can opt for a virtual phone number that has a local landline number.