Latest

4 Ways Omni Hotline Can Support Remote Teams
May 22, 2020
Harris Malik

Teams that have never worked virtually can find it a challenge adapting to the new ‘norm’. Find out how Omni Hotline can empower and support your remote teams by just making smarter calls.

20 Best Small Business Productivity Apps in 2020
May 22, 2020
Scott Carr

2020 is a fresh beginning and a great time to implement new processes and tools in your business that will eliminate distractions and keep your team focused and efficient. Let’s take a look at the 20 best free productivity apps for your small business.

7 Tips and Tricks for Taking Your Customer Service to the Next Level
Jan 3, 2020
Michelle Chin

The customer experience, that’s what it’s all about, right? How do you effectively connect with and communicate with your customers while trying to make a sale? We have tips.

6 Ways to Improve Your Listening Skills
Jan 3, 2020
Alicia Leong

One technique that is sure to improve any call-whether it’s to your mother or an important sales call, is to improve your listening skills.

6 Reasons Why You Need WhatsApp for Business
Jan 3, 2020
Nahulan Sreethararaj

WhatsApp is ostensibly a messaging app for friends, but has great potential as a marketing and customer service tool. Here are six reasons why you need WhatsApp Business.

Top 5 Tips for Forging Emotional Connections with Your Callers
Jan 2, 2020
Alicia Leong

Here are the top five tips for helping your callers feel welcome and appreciated, no matter what they’re calling about.

What Customers Want To Hear From You
Jan 2, 2020
Michelle Chin

The key to great customer service is great communication. Here are some magic words that can help.