With the digital movement on the rise, many businesses have started realising the need to keep up with workplace digitalisation be it in their operations, staff management, data handling or even customer service. Read on for 7 digitalisation steps Malaysian businesses are carrying out.

Keeping your customers happy and in check are top of the priority in running a business. Here are 5 easy ways to ensure customers satisfaction and keeping you on top of your customer service game.

Let us provide you a walkthrough on virtual extensions and how they can help business owners emulate a professional organisation in operating and directing customers efficiently.

Omni Hotline has a multitude of features that enables businesses to simplify and amplify phone calls. Among the many features, the Interactive Virtual Receptionist (IVR) is one of the most used by businesses to redirect customers to the right department.

It may start off convenient to use personal numbers for running businesses, but what are the real implications in the long run? We list out why having a business number solves a lot of problems from early on.

Phone calls are an essential form of communications even in today's digital times. However, making use of business phone calls to meet your customers' needs require good etiquette and management. Fret not as our guide explains how small businesses can make better business phone calls.

In times of the Covid-19 pandemic and New Normals, consumers are looking towards trusted and new brands for guidance and convenience. How can businesses adapt and provide the best of customer service ? Read on as we expand useful steps to deliver great customer service while surviving the pandemic.