In today's modern age, even a small business can appear as a "large business" to prospects and customers. Furthermore, it can be done with minimal cost and effort on your part. There is a multitude of tools out there for your business to utilise to your advantage. With these tips, your small business will leave a huge impact!

The Covid-19 pandemic radically shifted the paradigm of work for most of us in Malaysia and all over the globe. Employees are working from home in greater numbers and with greater frequency than ever before. With this shift comes innovation in the tools it takes to get work done. One innovative solution that helped many Malaysian SMEs go digital is Omni Hotline, a virtual business phone solution fit for the office or working from home.

Online communication through email and bots can be a good solution, but customers can find those means frustrating and impersonal, and instead choose to call if they want to talk to a real person to solve their issues immediately. Your personal number should not be mixed up with your business phone number. With digital tools such as Omni Hotline you can opt for a virtual phone number that has a landline prefix.

As the New Normal shifts towards a remote and virtual setting, it is important that businesses adapt in order to retain customers. To ease this shift, there are several trends shaping good customer service that businesses should take into account. These trends include anticipating future customer needs, establishing an online or mobile presence for increased accessibility, and personalizing marketing materials to personal experiences.

According to Google, 70% of mobile searchers say they regularly call a business from a mobile search ad. This shows the relevance of business phone calls for any businesses with an online presence. Here are reasons why business phone calls are crucial during COVID-19. 

With the increasing use of the Internet on a global scale, voicemail has become obsolete as users opt for e-mail, instant messaging, voice messages, and other types of internet-based communications. But the truth is, voicemail still offers reliable business communication solutions. Read more to find what essential benefits this old technology can bring to your business in 2021!

Remote working might continue since 82% of businesses claimed that it has been successful during the lockdown and it opened more doors to recruit team members even outside the country. As these changes take place, leaders should also consider possible incentives that can be offered to remote employees and top ways to ensure long-term productivity.