Remote working might continue since 82% of businesses claimed that it has been successful during the lockdown and it opened more doors to recruit team members even outside the country. As these changes take place, leaders should also consider possible incentives that can be offered to remote employees and top ways to ensure long-term productivity. 

Both the virtual landline and physical desk phones contain differences and similarities that make either desirable. Read on the several benefits virtual landline phones have over physical desk phones.

A Phone system is crucial for your business as it is one of the many ways customers communicate with you. Find out how the Omni Hotline call forwarding feature allows you to route incoming calls from your TM Businessline back to other lines or employees, connecting customers correctly.

Recording the calls that come into your business may seem like an odd idea at first, but there are several good reasons for doing so. We've gathered 5 very concrete ways call recordings can help your business thrive and grow.

Having a full-service phone system for your business will help increase sales, profits, and productivity. But landlines are no longer the only option for a business phone system. With the advent of voice over Internet Protocol, or VoIP, you can get all the benefits of a traditional phone system, but with better flexibility and at a much lower cost.

With the digital movement on the rise, many businesses have started realising the need to keep up with workplace digitalisation be it in their operations, staff management, data handling or even customer service. Read on for 7 digitalisation steps Malaysian businesses are carrying out.

Keeping your customers happy and in check are top of the priority in running a business. Here are 5 easy ways to ensure customers satisfaction and keeping you on top of your customer service game.