4 Ways Omni Hotline Can Support Remote Teams

May 22, 2020
Harris Malik
https://omnihotline.my/blog/articleURLhere

If you’re operating a business in today’s world, it won’t be a surprise that your company is implementing a business continuity plan and adapting to working from home. With that said, teams that have never worked virtually can find it a challenge adapting to the new ‘norm’.

Every virtual team can struggle with things like:

● Communication

● Scheduling

● Trust and Cohesion

● Conflict

● Performance Tracking

If your business is now forced to operate remotely, you might be struggling to keep everyone organised through the phone. Especially when you’re forced to work virtually, you can’t rely on your traditional PBX system in the office anymore.

Hence, your employees are most likely using their personal phone number for business purposes. But there is a better way! You can get a virtual business number on all of your employees’ phone without the complexity and cost of setting up a physical phone system.

Here’s how our virtual phone system, Omni Hotline can help support your remote teams.

#1: Omni Hotline Helps Build Trust with a Professional Number

People need to use their business number for business, not their personal phone line. Now that you can get a business number for your smartphone, you don’t need two phones!

Furthermore, when the time comes to start increasing your call-processing capacities you will find it hard if each of your employees are using their personal phone number for business. If your business has been on the rise and your team has been using the number for campaigns, then you are going to be in serious trouble if you decide to change it well into the maturity of the business. Imagine a customer calling your old number (the one you used initially for advertisement) and finding it to be down permanently.

Therefore, you need an office number that operates on a cloud phone system. Omni Hotline offers affordable plans with the features you need. Omni’s services ensure you are always open to communication.

#2: We Empower Your Teams with an Interactive Virtual Receptionist

Studies show that you only have seven seconds to make a first impression when meeting someone. However, when your first point of contact with a customer is through the phone, that first impression comes down to the first thing they hear. Hence, without a phone system in place, your team will have the pressure of answering each call and ensuring they leave a good first impression.

However, with Omni Hotline, your remote teams will be relieved of that pressure as there’ll be a dedicated Interactive Virtual Receptionist (IVR) that does it for you. A virtual receptionist offers consistent messaging to your callers and you don’t have to worry about human receptionists going off-brand or answering the phone inappropriately, further adding a touch of professionalism to offer callers a consistent, friendly message.

#3: WhatsApp Capability for Your Business

It seems that everyone is on WhatsApp! There are more than 1.5 billion users on it already and your audience is likely already on WhatsApp, so it’s a great way to reach them on an app they’re used to using.

WhatsApp is now even automated where you don’t need to manually type each and every text sent to customers. You can set custom greetings and away messages, as well as quick replies, which makes WhatsApp a convenient customer service tool. Plus, you can instantly connect with all your contacts by sending out a ‘broadcast’ with important updates or news.

Furthermore, customers increasingly prefer to message businesses rather than sending emails or filling out forms, and no one wants to wait on hold on anymore. WhatsApp provides an easy, seamless solution for instantly responding to customers and addressing their concerns.

When you respond promptly, even with an automated response, you are opening the door for more communication with your customers hence, earning more trust.

#4: We Keep Accurate Records and Help Improve Customer Service

Customer phone calls are very much a part of your business’s service record.  But if you’re not recording these interactions, you may be missing out on an opportunity to improve your business, your products, and your customer satisfaction.  Recording your phone calls can help you track things like customer feedback, frequently asked questions, or requests and preferences, among other things.

Furthermore, recorded calls can be an indispensable tool for assessing employee job performance. Sometimes customers can be upset or dissatisfied, and it’s helpful to be able to revisit their conversations with to figure out where it may have gone wrong.

Having a “library” of phone calls, some good ones and some bad ones, can be a powerful tool for teaching the dos and don’ts of customer service.

Omni Hotline provides solutions that you and your remote team will be grateful to use during their time working from home. Your team will enjoy working with Omni Hotline as it helps in reducing their workload and lack of functionality when using their personal numbers.

Sign up for Omni Hotline here to see your team’s performance improve with the right support.