Omni vs TM Businessline: Which is better for your business?

Aug 5, 2021
Michelle Chin

Starting a new business? Been running your business for awhile now? 

A good landline system is crucial for businesses to maintain good relations with their stakeholders. Are you looking for an alternative to the traditional fixed-line solutions? Look no further!

Omni is an all-in-one virtual business phone system. It operates through an app. With Omni, you can sign up for a landline number within minutes! Upon payment, you can begin making and receiving calls to and from your landline number. All this just within the Omni mobile app!

Omni is a hassle-free and cost-effective solution. It has all the features that comes with a private branch exchange (PBX) system like virtual assistants, call redirection, extension lines and more, but at only a fraction of the cost.

If you have used a TM fixed line solution, you would understand the pain points. The frustrations range from manual submission forms, hidden fees, long processing time, to complicated termination process and many more.

Honestly, it should not be so difficult to pay for a service.

Here are 3 reasons why Omni is better:

1) Easy & Fast Application

As a business owner, your focus is on building your business. That means to get more sales and drive revenue.

With other providers, you would have to fill up a physical application form and wait for weeks before you are able to make your first call. With Omni, registration to activation takes only less than 5 minutes.

Besides, you do not have to be an existing Digi customer to subscribe to Omni. That said, Digi offers plenty of great business solutions if you are interested to find out more!

2) Comprehensive plug and play solution

At its very core, Omni provides many features that are extremely useful for businesses: 

  • Phone extensions
  • Interactive Virtual Receptionist (IVR) 
  • Call Routing
  • Call Forwarding
  • Call Recording
  • Business SMS

While choosing business solutions, it is crucial to consider its features and functions. A solution that fails to deliver the results you want is obviously not a good fit for your team.

To help you evaluate, let’s compare Omni and TM Businessline based on some mission-critical features:

Do note that Omni provides two interactive virtual receptionist (IVRs) as part of our Basic plan. Here's how it works: When someone calls your Omni landline number, an IVR will greet and present a call menu to her. These menus by the IVRs are entirely customisable based on your company’s needs. 

Incoming calls can be routed to ring on specific mobile numbers or even ring multiple phones at the same time. Now you never have to miss another call!

In fact, whenever you receive a voicemail or fax via Omni, you will be notified via SMS and email. Besides, Omni also allows you to send SMS and make outgoing calls!

3) Cheaper & Better Value

If the reasons above have not convinced you yet, here is our final card. TM Businessline offers a basic plan with an upfront cost of RM458.38** which includes deposit charges, stamp charges, installation fee, wiring fee and a subsequent monthly cost of RM130.38*** per month. 

With Omni, its most basic plan costs only RM73.14 (RM69.00 + 6% SST) per month with no upfront nor hidden fees involved. All plans have no line rentals, no deposit and no installation fee. It is undeniably a powerful offering at the most minimal cost.

Assuming the lowest commitment for both businesses, the most basic plan costs table as below: 

*Cost for different company structures vary, up to RM530.00 for public listed companies. 

Omni is faster and has more features is also 84% cheaper! Can you believe it?

4) Ease of use:

When it comes to usability, the best thing about Omni is how easy it is to register (and cancel anytime). Any business can subscribe to Omni through our simple registration process online. Registration to activation of your line only takes 5 minutes.

On the flipside, TM Businessline locks you down on a 12-month contract and takes around two weeks for the number to be activated. If your business is growing fast, you can also upgrade your Omni subscription at no cost anytime. TM Businessline charges a fee of RM 212.00 to downgrade!

As you can see, Omni offers a robust phone system that operates completely within an app. There is no need to worry about hardware or expensive key phone systems.

The Bottom-Line

At the end of the day, it is all about finding a solution that best suits your company’s needs and workflow. TM Businessline and Omni both offer premium solutions for business communications. However, Omni emerges as a clear choice for agile businesses with its full suite features provided at a competitive price point and no hardware involved. 

To read more or sign up for Omni, click here

If you are having trouble deciding, do drop us a message here and one of our experts will get back to you very soon.