Why You Need A Virtual Receptionist For Your Business In 2021

Aug 5, 2021
Scott Carr

Virtual receptionists are a lot like a traditional receptionist such as the administrative person typically located at an organisation’s front desk. With that being said, it's important for businesses to have it in the case that a customer calls and is unable to reach the person of choice. So, if you’re considering a VoIP phone system for your business, you’ve probably heard about the many features these cutting-edge systems include, such as voicemail-to-email transcription automation, video conferencing, and so on.

However, one of the top features that will transform your business is the auto attendant, also called a virtual receptionist. Read on to discover how a virtual receptionist can lower your operating costs, boost your productivity, and enhance your company’s reputation.

Enhance Your Brand

A virtual receptionist offers consistent messaging to your callers. You don’t have to worry about human receptionists going off-brand or answering the phone inappropriately, and it adds a touch of professionalism to offer callers a consistent, friendly message.

Route Callers Appropriately

Using a virtual receptionist allows callers to be quickly routed to the appropriate department, with less likelihood for human error. Your customers hate getting “the runaround” or being accidentally routed to the wrong department. A virtual receptionist can help you avoid these situations.

Provide Standard Information

A majority of calls are requests for information that can be easily communicated to the caller by an auto attendant. For example, many people call wanting to know your hours, location, return policy, events, and so on. Why tie up your valuable staff with such calls? Have your auto attendant be able to easily answer your customers’ common questions. They can always connect with your staff if they really need it.

Fully Automate and Customise Your Responses

To best serve your variety of callers, you can set multiple automated responses, based on factors such as the time of day, the area code of the incoming number, and so on. You can even set custom responses for certain callers to help establish a personal connection.

Cut Your Operating Costs

A virtual receptionist saves you the cost of hiring a human receptionist who needs a place to sit, equipment, and benefits. With a VoIP system, you’re already cutting equipment costs, and having a virtual receptionist means that you can have incoming calls handled by cloud-based software. Plus, having a virtual receptionist frees up your staff to deal with tasks that only a human can do, such as advanced customer service. A virtual receptionist helps boost productivity all around!

If this sounds like something that would be a huge help to your business, don’t delay: You can get all the benefits of a virtual receptionist with a comprehensive VoIP virtual phone system from Omni. Free up your staff’s time and resources with a fully customisable virtual receptionist that’s easy to set up. Ensure consistent messaging, accurate routing, and a professional approach to your callers with a virtual receptionist that doesn’t need a break and never ends its shift: Just be sure to set a separate after-hours message!

Finally, enjoy reduced operating costs and greater productivity, as the virtual receptionist handles all incoming calls for you. Check out Omni’s robust plans and features such as a customisable call menu, intelligent call routing and more! Plus, there is zero hardware installation and no contracts so you can cancel anytime.

Get Omni Hotline today!