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SUBANG JAYA, 24 July 2020 – Today, Digi shares that GoGet has selected Omni Hotline as its preferred flexible business landline system, as it plans to efficiently consolidate all communications under one easy-to-use system and provide their stakeholders with a single, professional landline number.
GoGet uses Omni Hotline to power their sales and customer service teams, allowing them to communicate more professionally with partners and clients alike. With this move to Omni Hotline, GoGet migrates from using multiple, personal mobile numbers which presented many challenges. The switch to Omni Hotline comes at the right time for the team as the COVID-19 pandemic has also forced their teams to work from home.
Omni Hotline’s cloud-based, remote-friendly system complements GoGet’s fast paced, on-demand nature of business, and provides their team ease in managing inbound and outbound calls remotely without being tied to their desks.
GoGet uses Omni Hotline’s Interactive Virtual Receptionist (IVR) to provide a personalised experience for every customer dialing into the hotline. This helps GoGet to provide a personal touch in greeting and redirecting customers to the right department. This has led to reducing their wait time as well as quicker responses and resolution to customer enquiries, which is essential to customer satisfaction. In a bid to reduce cost while increasing employee productivity, Omni Hotline’s affordable plans which comes with call recording functionalities also provides a tracking system for calls made by the respective teams.
As GoGet previously operated without a business landline by using different numbers for different departments, it was confusing and became a hassle for customers to contact the right department. GoGet saw a need to better organise their business calls especially during the pandemic when customers were highly dependent on their services. Through Omni Hotline, teammates within the same departments can be grouped and easily reached through the Extension feature, ensuring that communications between the internal teams and external customers are seamless.
“Omni Hotline has helped GoGet's Sales and Customer Service team operate remotely with great effectiveness. During times like these, where flexible work solutions are getting more relevant to help companies navigate through the COVID-19 pandemic, Omni Hotline’s solution will definitely play a part in keeping Malaysians safer,” said Faisal Hassan, Head of Business & Marketing at GoGet.
“In today’s climate, Malaysians saw the crucial role played by GoGet in providing on-demand services. We are proud to be powering GoGet with Omni Hotline to provide a reliable customer experience and empower companies, even when their teams are forced to work remotely,” said Shaun Ooi, Head of Business Development at Digi-X, Digi’s venture building division.
For more information or to sign up for Omni Hotline, visit https://omnihotline.my/.