Joey Mattress Goes Digital With Omni Hotline
Having only a personal mobile number for their Customer Happiness team, Omni Hotline provided Joey Mattress with the most effective solution for their business.
The company struggled with these major pain points
- Unscalable Phone System Using only one personal mobile phone and number for customer calls which was inefficient and unscalable.
- Unprofessional Customer Service Unable to differentiate between a personal phone call and a customer call as both were directed to their own mobile number.
Omni came in with a whole suite of solutions
- Centralised All-In-One System Centralise all customer calls to only one virtual landline number, which definitely helped boost the efficiency of handling customer's inquiries or issues.
- Interactive Virtual Receptionist IVR helps to answer customer calls professionally with a custom caller greeting and routes calls to the right representative.
- Voicemail-To-Text Transcription Automated voicemail-to-text transcription feature to transcribe calls into text and sent via an email to the Joey Mattress team for follow-up
In The End
Joey Mattress’ Customer Happiness team have switched from using a personal mobile number to a unified, virtual landline number with Omni Hotline. With Omni Hotline, the team now communicates with customers more professionally, effectively, and efficiently.