Forward School Goes Digital With Omni Hotline
Forward School is a Penang based revolutionary technology and future skills school, providing a range of expert-led on campus training, coding, data science, design, digital marketing, and more. However, Forward School faced challenges in attending to enquiries quickly and personalising responses when it came to reaching out to their customers.
The company struggled with these major pain points
- Inconvenient Communication System Forward School relied on using social media and email services that weren't the best way of communicating with customers, especially parents who preferred to call an official number and to speak to a representative.
- Unprofessional Personal Numbers Using personal mobile numbers didn't provide credibility as a school hence they didn't publicise their contact numbers on the website.
Omni came in with a whole suite of solutions
- Department Extensions Omni Hotline’s customised call menu and extension feature enables Forward School to provide each employee with a dedicated extension number as each member of the team wears multiple hats.
- Efficient Teams & Communications Omni Hotline allows Forward School's team to reach out to customers while providing a quicker turnaround time in attending customer enquiries, with a comprehensive and personalised customer service.
In The End
Forward School is now equipped with the right infrastructure to connect with their customers more professionally as well as provide reliable customer experience. Furthermore, Omni Hotline's virtual receptionist and customised greetings provided Forward School's credibility that comes with an official business landline number.