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Press Release

November 19, 2019

Digi announces availability of WhatsApp Business for Omni landline numbers

SUBANG JAYA, 19 November 2019 – Digi Telecommunications Sdn Bhd (Digi)’s virtualbusiness phone solution, Omni Hotline can now be used with WhatsApp Business atno additional cost.


Businesses that are using Omnican now send messages via WhatsApp Business using the same, professionallandline number they have subscribed to in order to serve their customersbetter, instead of conventional mobile numbers.


In addition to increasingbrand credibility, the new feature allows businesses to set up automatedresponses, send quick replies and responses to common FAQs, and easily alerttheir customers on ongoing promotions or announcements through WhatsApp text.This provides them with the option of sending broadcast messages as opposed topaying for a traditional SMS, optimising the use of the application and makingit more cost-effective.  


OmniHotline operates fully on a mobile app, which does away with clunky desk phonesand other hardware investments. Businesses can make use of the virtualreceptionist who can redirect phone calls to the right people no matter wherethey are located. There are also no contracts and deposits involved – businessesonly need to select a plan that meets their requirements and pay a monthly fee,similar to subscribing to a postpaid mobile phone plan.  


The introduction of thisbrand new feature is in line with Digi’s mission to help digitalise SMEs inMalaysia with better ways to manage their businesses.

For more information on this new featureor to sign up, visit  https://omnihotline.my/



About Digi

Digi is a mobile connectivity and internetservices provider enabling 11.4 million Malaysians on our advanced 4G+ network.We have an ambition to provide relevant, personalised, and engaging digitalproducts and services that will fully enable our customer’s digital lifestyles.Listed on Bursa Malaysia, Digi is part of global telecommunications providerTelenor Group, and is a leader in driving responsible business practices. Formore information, visit www.digi.com.my.


About Omni Hotline

Omni Hotline is a virtualphone system that provides an all-in-one digital solution that simplifiesbusiness phone calls and customer interaction from a mobile app. Supported byDigi, Malaysia's leading mobile connectivity service provider, Omni aims tohelp businesses of all sizes and industries manage customer interaction bysimplifying all inbound and outbound calls with a virtual receptionist. Formore information, visit https://omnihotline.my/.


Formore information, please contact:

Audra Ooi |Mobile: +60 16 483 2433|audra.ooi@digi.com.my  

JasminZainal |Mobile: +6017 368 9382 | digi@voxeureka.com